The credit reporting agency or credit bureau as it is known, Equifax, on September 7, 2017, announced a cybersecurity incident potentially impacting approximately 143 million U.S. consumers. Criminals exploited a U.S. website application vulnerability to gain access to certain files. Based on the company’s investigation, the unauthorized access occurred from mid-May through July 2017.  Albina Community Bank itself was not a part nor affected by this breach of Equifax but we want to be sure any of our customers or stakeholders who might have been impacted are aware of the resources and guidance that Equifax is making available.  
  • Equifax has established a dedicated website,, to help consumers determine if their information has been potentially impacted and to sign up for credit file monitoring and identity theft protection. The offering, called TrustedID Premier, includes 3-Bureau credit monitoring of Equifax, Experian and TransUnion credit reports; copies of Equifax credit reports; the ability to lock and unlock Equifax credit reports; identity theft insurance; and Internet scanning for Social Security numbers – all complimentary to U.S. consumers for one year. The website also provides additional information on steps consumers can take to protect their personal information. Equifax recommends that consumers with additional questions visit or contact a dedicated call center at 866-447-7559, which the company set up to assist consumers. The call center is open every day (including weekends) from 7:00 a.m. – 1:00 a.m. Eastern time.
  • In addition to the website, Equifax will send direct mail notices to consumers whose credit card numbers or dispute documents with personal identifying information were impacted. Equifax also is in the process of contacting U.S. state and federal regulators and has sent written notifications to all U.S. state attorneys general, which includes Equifax contact information for regulator inquiries.
Albina Community Bank urges all its customers and stakeholders who suspect they could be affected by the Equifax Hack to go to the website established by Equifax - - and log on to determine if your personal information may have been compromised and to sign up for the free credit monitoring and identity theft offered by Equifax.  We’re here to help.  Should you have any additional questions about the Equifax response, please call us at 503-287-7537.  

More generally, we live in a world of increasing electronic fraud and hope to give all our customers and stakeholders the information they need to be well armed.  We cannot emphasize enough the importance of monitoring credit and bank accounts for unauthorized activity even if you are not a part of the Equifax event.  For our part, we will continue to seek and implement training, security regimes, and best practices as a bank to do the same.

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